I thought that webhost4life had poor service.  That was only because I had yet to experience Server Intellect's.  I am more than a little surprised that the likes of Eric Smith and Duncan Mackenzie would have such positive things to say about them.  Here's a peek at my experience:

1. Call Friday evening to create a help desk ticket.
2. Wait for the promised phone call to my urgent issue.
3. Get an email Monday morning telling me to do it myself, though their control panel doesn't do everything I need done.
4. Argue for several days via email until the fateful day that my patience is exceeded and I write this:

Your service is pathetic.  Why has this problem, now several days old, still not been fixed?  What incentive are you offering us to continue hosting our sites with SI?  I expect an apology from your manager and financial remuneration for a week of wasted time.  I also expect this issue to be fixed in the next 24 hours.  You aren't the only hosting company in town and you are far, far from the best.  I am furious that you have wasted a week of my time.

5. Within 24 hours (8 days after the initial phone call), my problem was resolved.

An anomaly?  Not a chance.

1. Last night I emailed about an urgent issue.
2. Tonight I called.
3. Tonight I called again.
4. Tonight I am still waiting for someone from the "24 Hour Technical Support" to support me.  I'm not holding my breath.

My advice for anyone looking for service is to use OrcsWeb.  OrcsWeb took my calls on New Year's Eve and New Year's Day and called me back to notify me that the issue had been fixed.  They even stayed on the phone to until I was satisfied that all was well and sent a follow-up email wishing me luck on testing and offering additional help if needed.  That's service.